Log in to your Seller Assistant account and go to the Subscription page, where you can see your current subscription plan.
On the Plan tab, find the Plan details card at the top of the page. Click the red Cancel link in this card. You do not need to scroll down.
After that you will be redirected to Stripe cancelation page there you have to confirm cancelation. There you will see until what date the subscription will be active.
After you cancel, the Plan details card shows when the subscription ends ("Cancels on") and the "Resume subscription" button. You keep access until that date.
Note
If you cancel your subscription, it will be active until the end of billing period.
After canceling the subscription, money will no longer be debited from the linked card.
Warning
If your subscription was purchased before May 28, 2023, it will expire immediately upon cancellation.
How to get a refund after canceling my subscription
Refunds are currently not part of Seller Assistant's policy, but our payment system allows you to make a refund yourself when you cancel your subscription. You can take advantage of the refund option within the first two days of making your subscription payment.
In this case, you will have an additional option on Stripe cancelation page and you will need to select "Cancel now with refund" and confirm the cancelation.
If you have any questions about subscription, you can contact customer support at any time by e-mail [email protected]