Log in to your Seller Assistant account and go to the Subscription page, where you can see your current subscription plan.
On the Plan tab, find the Plan details card at the top of the page. Click the red Cancel link in this card. You do not need to scroll down.
See the plans page instead of Plan details? Then you have no active subscription to cancel (your trial ended or you already canceled), and you won't be charged again. If you paid and still see the plans page, follow the steps in What to Do if I Already Have a Subscription but the Extension Doesn't Work?
After that you will be redirected to Stripe cancelation page there you have to confirm cancelation. There you will see until what date the subscription will be active.
After you cancel, the Plan details card shows when the subscription ends ("Cancels on") and the "Resume subscription" button. You keep access until that date.
Note
If you cancel your subscription, it will be active until the end of billing period.
After canceling the subscription, money will no longer be debited from the linked card.
Warning
If your subscription was purchased before May 28, 2023, it will expire immediately upon cancellation.
If you can't log in to cancel
Search your inbox for a Seller Assistant payment receipt. Log in with the email address it was sent to.
If you signed up with "Log in with Google", log in the same way.
Forgot your password? Use the password reset link on the login page.
Still can't get in? Write to [email protected] from the email on your receipt, and we'll help you cancel.
How to get a refund after canceling my subscription
Refunds are currently not part of Seller Assistant's policy, but our payment system allows you to make a refund yourself when you cancel your subscription. You can take advantage of the refund option within the first two days of making your subscription payment.
In this case, you will have an additional option on Stripe cancelation page and you will need to select "Cancel now with refund" and confirm the cancelation.
If you have any questions about subscription, you can contact customer support at any time by e-mail [email protected]